FAQs

Shipping

Where do you ship?

Shipping is available to Canada, U.S., United Kingdom, Australia, and New Zealand. Hopefully in the future additional shipping locations can be added.

Will there be duties/tarrifs on my purchase?

Each country has their own importing regulations. Any duties/tarrifs charged are the responsibility of the recipient.

How long does shipping take?

Delivery times vary by carrier and service level. Generally, standard shipping can take anywhere from 4 to 10 business days.

My tracking says "Delivered" but I didn't receive anything.

Please contact the delivery company to issue a claim (USPS in the U.S.). Once a package says "Delivered," it is no longer the responsibility of Redacted Ceramics.